VSVaultStageOperator handbook
HandbookCross-app workflow
Cross-app workflow

Process a return and refund

Start from the Medusa order, inspect the physical item in WMS, then let the inspected result control restock and refund.

How it works

  1. 1Find the order in Medusa Admin.
  2. 2Use the VaultStage WMS return action and record the eligible lines, quantities and reason.
  3. 3Give the customer the approved return instructions.

  1. 1When the item arrives, use WMS Admin to inspect the physical condition.
  2. 2Record the actual disposition: sellable, damaged, quarantined, wrong/missing or rejected.
  3. 3Do not restock a unit because a customer said it was sent; restock only from the committed inspection.

  1. 1The inspection result returns through DTC Manager to Medusa.
  2. 2Medusa applies eligible restock and refund once, within the captured amount and prior-refund limit.
  3. 3Confirm the Medusa order, payment and inventory state all agree.

A refund before physical receipt is a privileged exception. It needs approval, a reason and audit evidence, and it must not automatically restock inventory.

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