VSVaultStageOperator handbook
VaultStage operating guide

One company. Six focused apps. One clear place for every job.

Learn what each VaultStage app does, where the real answer lives, and how work moves from product setup to payment, shipment and return.

Start with the daily routine I need to do something specific

Use this split today

DTC Manager may still show Orders, Customers and Analytics while VAU-147 is being implemented. Treat Medusa Admin as the real DTC commerce console and DTC Manager as Storefront & Integrations.

System overview

The system, at the right altitude

Stakeholders need the ownership story. Operators need the daily actions. Switch views without learning system jargon.

01

WMS prepares

Products and physical stock

02

DTC presents

Copy, content and publication

03

Medusa sells

Inventory, payment and order

04

WMS fulfills

Pick, ship and inspect returns

By app

What each app is responsible for

Open Platform

Front door

Platform

Launch staff apps and view the team directory.

Owns

Navigation and access-aware app discovery

Storefront & Integrations

DTC Manager

Shape what shoppers see and monitor cross-system handoffs.

Owns

Content, publication, queues, audit and reconciliation

Orders & Commerce

Medusa Admin

Run the commercial side of direct-to-consumer orders.

Owns

Customers, ATS, orders, payments, returns and refunds

Warehouse operations

WMS Admin

Manage products and every physical unit in the warehouse.

Owns

Catalog identity, receiving, locations, pick/pack/ship and inspection

Wholesale

Sales Portal

Serve business buyers without mixing them into DTC orders.

Owns

Wholesale customers, curation, quotes and orders

Customer experience

Storefront

The public place where shoppers browse and buy.

Owns

Customer-facing browsing, cart, checkout and account experience

The rule that prevents most mistakes

When two screens disagree, do not make one imitate the other. Find the app that owns the fact: WMS for physical reality, Medusa for commerce, DTC Manager for storefront presentation and integration evidence, Sales Portal for wholesale.

Popular workflows

Follow the work across apps

Launch a product
WMS identity → DTC presentation → Medusa execution → Storefront
Move stock to DTC
Receive, allocate and confirm sellable inventory without copying numbers
Order to shipment
Medusa payment → WMS fulfillment → tracking back to the order
VaultStage operator handbookWhen systems disagree, use the app that owns the fact.

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