VSVaultStageOperator handbook

HandbookQuick decision guide

Quick decision guide

Where do I go?

Choose the thing you are trying to do. The answer is the app that owns that decision—not necessarily the app where you first noticed the problem.

How it works

Find a DTC order or customer → Medusa Admin
Check payment, refund or order status → Medusa Admin
Pick, pack, ship or add tracking → WMS Admin
Investigate a delayed Medusa ↔ WMS handoff → DTC Manager → Operations
Find a wholesale customer or order → Sales Portal

Create the product identity, variant, SKU or barcode → WMS Admin → Catalog
Change customer-facing copy, SEO, recommendations or publication → DTC Manager → Products
Change homepage, collection, navigation, page or media presentation → DTC Manager → Storefront Editor
Confirm the executable Medusa product or price record → Medusa Admin
See exactly what shoppers see → Storefront

Receive, locate, count, move, damage or inspect a physical unit → WMS Admin
Check DTC available-to-sell or reservations → Medusa Admin → Inventory
Confirm a WMS-to-DTC allocation arrived → DTC Manager → Operations
Investigate a quantity disagreement → DTC Manager → Operations, then verify WMS and Medusa

Open another VaultStage app → Platform or the app switcher
See the team directory and current presence → Platform → Team
Missing access or the wrong role → contact a VaultStage administrator; do not share another person’s login

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