HandbookApp guide · Orders & Commerce App guide · Orders & CommerceMedusa Admin
The daily console for DTC customers, available-to-sell inventory, orders, payments, returns, refunds and fulfillment state.
- •Orders and customer support
- •Payment, refund and fulfillment status
- •Available-to-sell inventory and reservations
- •VaultStage order return and recovery widgets
- •Physical warehouse work
- •Rewriting WMS-owned product identity
- •Storefront page or homepage design
- Orders: authoritative order, payment, refund and fulfillment record
- Customers: DTC customer record and order relationship
- Inventory: Medusa available-to-sell levels and reservation-backed commerce stock
- Products: executable Medusa projection; WMS remains the source identity
- Promotions and Price Lists: executable commerce configuration; avoid changing the same rule in two apps
- Order widgets: VaultStage fulfillment recovery and WMS-inspected return workflow
- 1Search for the order in Orders.
- 2Confirm payment and fulfillment status before answering the customer.
- 3If the physical shipment is involved, open WMS Admin → Outgoing.
- 4If the cross-system handoff is stuck, open DTC Manager → Operations.
- Do not directly refund a normal WMS return before physical inspection.
- Do not create a second product or variant when the WMS projection is missing; fix the sync.
- Do not manually change inventory to hide a WMS/DTC disagreement; reconcile the allocation.
- Use privileged direct actions only through the documented break-glass path.